PRIVACY STATEMENT

About Us
YEHA (Youth Education Health Advice) charity providing young people with a range of services for support and guidance.  We are based at ABC Trust, 51-59 Ardilea Street, Belfast, BT14 7DG.

We respect your privacy
This policy sets out the basis on which any personal data the business collects from you, or that you provide to the business, will be processed by us.
It explains what information we collect, how we use it, who we share it with and how we protect it. It also details the rights available to you in relation to how we hold and use your personal data, how to exercise those rights, and what to do if you require more information or wish to make a complaint.
This privacy notice applies to all personal data we hold.  For example, we may hold information about current & previous customers, prospective customers and competition entrants etc.
Why we collect your Personal Data
We collect your personal data so that we can manage our relationships with you. Activities that we require personal data for include:
Performance and maintenance of a contract
Provision of other services
Improving our existing products and services
Developing new products and services
Responding to requests and providing information
A range of other activities which we are obliged to undertake, or which we have gained consent to complete.
We ensure that any information we collect relates to the purposes for which it is obtained.
Security of your Personal Data
We keep our computer systems secure by following legal requirements and international security guidance. We make sure that our staff are fully trained on how to protect personal data.  We ensure that our processes clearly identify the requirements for managing personal data and that they are up to date. We regularly audit our systems and processes to ensure that we remain compliant with these policies and legal obligations.
Types of Personal Data we may hold
You can access and browse our site without disclosing any personal data. However; the business may collect and process the following data about you:
Information about you and your business: this includes, but is not limited to, enquiry forms, email links, posting material or requesting further services
Information about account balances and outstanding balances
Information about how you use products & services supplied by us
We collect most of this information directly from the individuals that we interact with, when they contact by telephone or electronically. We may also obtain information about individuals from external parties.

 How long we keep data
Information collected by us will be held for as long as it is required for the purpose it was collected and to protect our business & rights.  By law, we are required to keep certain types of information for a specific period of time. The length of time we keep your personal data depends on the type of information and the purpose for which it was obtained.
How we may use Personal Data
The business may use information held about you in the following ways:
Providing requested information about products
Setting up new accounts and billing details
Monitoring product usage
Generating and sending invoices
Monitoring payment activity and managing debt
Discussing and responding to requests for information or general queries
To enable us to comply with any legal or regulatory requirements
To protect or enforce our rights or the rights of any third party
In the detection and prevention of fraud and other crime
For the purpose of safeguarding someone’s vital interests, national security, responding to statutory obligations or requests from the courts and enforcement authorities.

Activities that require your consent
In order for us to carry out certain activities using your personal data, we may need to ask for your consent. For example, in order to allow us to make contact with you via email or SMS to make you aware of new products that may be of interest to you, we need you to have provided us with prior consent to do so.
When consent is being requested, we will provide options such as the choice of whether we may contact you by phone, post, email, text or through other digital media.
Where we require consent, we will explain why and provide sufficient information to allow you to make an informed decision
When we receive consent to perform such activities, that consent may be withdrawn at any time by contacting us.
Who we share information with
We may share your personal data with, or disclose your personal data to, the following categories of third party:
Professional advisers: we may share or disclose personal data to professional advisers we may engage for any reasonable purpose in connection with our business, including assistance in protecting our rights
Other external bodies: in certain circumstances, we may be required by law to disclose personal data to external bodies, such as local authorities, government departments or PSNI.  In these cases, we will only disclose the minimum amount of information required to satisfy our legal obligation.  However, once the information is disclosed, we will not be able to control how it is used by those bodies.

How to contact us
If you have any queries or comments about this privacy notice, we can be contacted via yehaproject@gmail.com
How we address your rights
We capture, store and process your personal information to provide you with a range of services. You have a range of rights available to you to give you confidence that your information is appropriately managed.
The rights that you have available to you include:
Gaining access to your personal data: you are entitled to receive, on request and free of charge, a copy of all your personal data that we hold. There are some limitations to this right – e.g. if the data also relates to another person and we do not have that person’s consent, or if the data is subject to legal privilege. Where there is data that we cannot disclose, we will explain this to you.
Ensuring that your data is accurate: our aim is to ensure that the data we hold about you is correct and up to date. From time to time we may contact you to verify the information that we hold. You may also contact us to correct any errors that you notice.
Granting or Removing consent: where we require your consent for any processing, for example, to provide you with direct marketing communications, we will clearly explain what the consent is for, and any consequences of giving or refusing consent, and will provide that consent can only be given by way of a positive action by you. We will also ensure that you are able to withdraw any such consent at any time.
Restricting processing of your data: you have the right to request us to restrict the processing of your personal data in certain circumstances, for example, if there is a dispute over our rights to carry out specific processing activities, or where you do not want us to delete data.  We will respond promptly to your request and will provide an explanation if we cannot fully comply.
Deletion of your data: in certain circumstances, you may have the right to have some or all of your personal data deleted from our records. This is sometimes referred to as the “right to be forgotten”. This may occur if, for example, we retain data which is no longer required by us, or if you withdraw a consent.  If you continue to have a relationship with us, we must retain the data we need to manage this relationship. We will respond promptly to your request and provide reasons if we object to the deletion of any of your personal data.
Moving your data: where it is possible for us to provide it, you have the right to receive a digital copy of the personal data that you have provided to us.
International Transfers of Data: in certain circumstances, we may transfer your personal information internationally, including outside of the European Economic Area (EEA). Should we do this, we ensure that all transfers are made in accordance with data protection law and that your data will be given an equivalent level of protection that it has when it is being managed in the UK.

How to make a complaint
If for any reason you have a complaint about our use of your personal information, or you are unhappy in any way with the information we provide to you, we would like you to contact us directly so that we can address your complaint. You can contact us via yehaproject@gmail.com

Changes to our privacy notice
We will occasionally make updates to this privacy notice. Any changes we make to this privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail or any of the contact details we hold for you for this purpose. We encourage you to periodically review this notice to be informed about how we use your information.